CALL CENTER REPRESENTATIVE INBOUND

Overview

We are seeking a dedicated Customer Service Representative (CSR) for our medical insurance company. This remote position requires residency in the Raleigh, NC area. As a CSR, you will be the primary point of contact for our members, delivering exceptional customer service and support. Your role will involve addressing inquiries, resolving issues, and guiding members through their insurance policies and claims processes, crucially contributing to member satisfaction, retention, and loyalty.

Specific Skills
  • Knowledge of healthcare insurance
  • Problem-solving abilities
  • Ability to work independently and remotely
Responsible For
  1. Respond to Inquiries: Handle inbound calls, emails, and messages from members about their medical insurance policies, coverage, claims, and related questions.
  2. Provide Assistance: Help members understand their insurance benefits, eligibility criteria, copayments, deductibles, and other policy-related information.
  3. Resolve Issues: Investigate and resolve member concerns, complaints, and disputes promptly and empathetically, aiming for first-call resolution whenever possible.

Working Hours: 8:00 AM - 5:00 PM

Additional Requirements
  • Prior experience in medical insurance and call center environments
  • High School Diploma
Job Nature
Full Time
Educational Requirements

High School diploma or equivalent

Experience Requirements
1-4 years in customer service, preferably in a call center or insurance setting
Job Location
Raleigh, North Carolina
Salary

$18-$19/Hour

Other Benefits

Equal Opportunity Employer

Talent Acquisition Group is committed to diversity and inclusion. We ensure an accessible hiring process for all candidates. If you need assistance during the application or interview process, please contact us.

Compensation and Benefits

Compensation will be determined based on factors such as education, experience, location, job duties, and certifications. Talent Acquisition Group offers a comprehensive benefits package, including health coverage and an incentive program, subject to eligibility.