CALL CENTER REPRESENTATIVE INBOUND
Overview
We are seeking a dedicated Customer Service Representative (CSR) for our medical insurance company. This remote position requires residency in the Raleigh, NC area. As a CSR, you will be the primary point of contact for our members, delivering exceptional customer service and support. Your role will involve addressing inquiries, resolving issues, and guiding members through their insurance policies and claims processes, crucially contributing to member satisfaction, retention, and loyalty.
Specific Skills
- Knowledge of healthcare insurance
- Problem-solving abilities
- Ability to work independently and remotely
Responsible For
- Respond to Inquiries: Handle inbound calls, emails, and messages from members about their medical insurance policies, coverage, claims, and related questions.
- Provide Assistance: Help members understand their insurance benefits, eligibility criteria, copayments, deductibles, and other policy-related information.
- Resolve Issues: Investigate and resolve member concerns, complaints, and disputes promptly and empathetically, aiming for first-call resolution whenever possible.
Working Hours: 8:00 AM - 5:00 PM
Additional Requirements
- Prior experience in medical insurance and call center environments
- High School Diploma
Job Nature
Educational Requirements
High School diploma or equivalent
Experience Requirements
Job Location
Salary
$18-$19/Hour
Other Benefits
Equal Opportunity Employer
Talent Acquisition Group is committed to diversity and inclusion. We ensure an accessible hiring process for all candidates. If you need assistance during the application or interview process, please contact us.
Compensation and Benefits
Compensation will be determined based on factors such as education, experience, location, job duties, and certifications. Talent Acquisition Group offers a comprehensive benefits package, including health coverage and an incentive program, subject to eligibility.
How to Apply
Interested candidates can also send their resumes to info@talentacquisitiongrp.com mentioning "Job Title" in the subject line.
Apply Online